We're here to help
Questions about a gift, your order or a return? Send us a message and a real person will get back to you.
Write to ussupport@toastloft.com
We reply within 24 hours, Monday to Friday.
We reply within 24 hours, Monday to Friday.
Track my orderUse the tracking link in your shipping email.Track an order →
Returns & refunds30 days to change your mind.Read our policy →
Track your order
Paste the tracking number from your shipping email. It works for every carrier (USPS, UPS, FedEx...).
- No tracking number yet? Orders ship in 1 to 2 business days. You'll get an email with the link as soon as it leaves our warehouse.
- Can't find the email? Check your spam folder, or send us your order number and we'll reply within 24 hours.
Send us a message
Quick answers
How long does shipping take?
Orders ship from our US warehouse in 1 to 2 business days and arrive in 3 to 7 business days, with tracking.
Will my gift arrive before Christmas?
Yes, if you order by December 15 (contiguous US).
How do I return an item?
Send us a message with your order number within 30 days of delivery. We'll guide you step by step.
Can I add a gift note?
Yes. Tick “Add gift wrap + handwritten note” on the product page and write your message.
Ordering a gift? Add gift wrap and a handwritten note on any product page.